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You can browse the topics below to find what you are looking for.
General FAQs
TowHaul accepts United States dollars.
Most new equipment quotations have INCO terms EXWORKS Factory or FCA Factory. However, TowHaul has an experienced shipping department to assist with shipments from our factory. As an added courtesy, we load the equipment in our factory.
You can start the quote process here or by contacting the TowHaul sales team at sales@towhaul.com or 1-406-388-3424.
Quotes for new equipment typically have a 90-day validity. TowHaul strives to hold pricing whenever possible, but prices may change if a quote needs to be updated.
TowHaul Equipment is designed and manufactured at our factory headquarters in Belgrade, Montana, USA.
TowHaul founder Frank Smith has been designing and manufacturing off-highway lowboy trailers since 1977. Frank created TowHaul Corporation in 1994.
No, TowHaul specializes in creating solutions solely for off-highway surface mining conditions.
TowHaul lowboys are custom manufactured to meet the needs of each individual customer and their mobile equipment assets.
The color is the customer’s choice.
Contact us and we will direct you to any authorized dealers. towhaul@towhaul.com or 1-406-388-3424.
Parts
No. TowHaul Genuine Parts are only available from the TowHaul factory.
For a copy of your Recommended Spare Parts List for your specific TowHaul equipment, please contact our parts team at parts@towhaul.com or 1-406-388-3424.
Products
Your serial number can be found in a number of places. Nearly every page in your TowHaul parts book lists the serial number in the upper right-hand corner. In addition, there is a serial plate on your Gooseneck as well as on the left side (driver’s side) of your lowboy.
Download the Serial Number Locator Guide.
Your TowHaul model number represents quite a bit of information: the style of machine, the payload, load space and width.
Example: RGS/LPM 250-48-22
RGS – Removable Gooseneck, Single Axle
LPM – Low-profile Modular
250 – Lowboy payload in short tons
48 – Load space of the Lowboy
22 – Width of the Lowboy
The capacity of your TowHaul Lowboy can be found on the equipment serial plate. This information is also available in the parts manual. If not otherwise noted, the capacity of the lowboy is provided in short tons.
TowHaul utilizes the Plus 1 Control system on all of our new equipment. Upgrades to this system for your TowHaul equipment may be possible. To find out more, contact support@towhaul.com or call 1-406-388-3424.
For many TowHaul customers, the wood decking on the lowboy lasts for approximately two years. Accelerated damage, such as holes larger than six inches and excessive cracking, requires immediate replacement.
To obtain an electronic copy of your parts manual, please contact us at suppport@towhaul.com or 1-406-388-3424 and ask for the service team.
Support
Yes. All assemblies manufactured by TowHaul/Smith Equipment USA, will be warranted against defects for a period of 12 months from in-service date (labor not included) or 18 months from time of shipment from factory, whichever comes first. Other restrictions apply. The full warranty is available in your quotation or you may contact sales@towhaul.com for more information.
TowHaul Tow Brackets and Tow Receivers are truck specific in design. Please contact our service team to be sure you are using the correct Tow Bracket or Tow Receiver. support@towhaul.com
Yes. Please contact the TowHaul Shipping Department for information on expedited shipping services by emailing towhaul@towhaul.com.
The supervision of installation includes a TowHaul Authorized Service Technician (AST) onsite for the duration of the project. The TowHaul AST will work with the mine-supplied labor/personnel to ensure proper fit of all TowHaul components as well as train your operators and maintenance personnel.
Do you still have more questions? Contact us today, we are happy to assist you.
