A Formula for Success:
Planned Maintenance and Expert Support
Upon deciding to integrate a TowHaul into your mining operations, you are not just acquiring a piece of equipment; you are entering into a partnership with us. Our commitment to you begins from the moment your TowHaul arrives on-site and continues throughout its operational life.
We are dedicated to ensuring the optimal performance and longevity of your TowHaul through comprehensive support services. Our offerings include meticulously planned maintenance schedules, thorough on-site equipment inspections, and extensive training programs for both maintenance personnel and operators.
Our highly skilled in-house team, along with our global network of field technicians, is equipped to provide unparalleled support. Whether it’s coordinating from our headquarters in Montana or deploying our experts directly to your location, we are steadfast in our mission to assist you.
Our goal is to ensure that your TowHaul remains a reliable asset in your mining operations, maximizing uptime and efficiency. We are here to support you every step of the way, reinforcing our commitment to excellence and your success.
There when you need us
Our Dedicated Service Team
TowHaul supervision of installation and commissioning plays a crucial role in ensuring the effective operation of your mining support equipment. We will begin by exploring our benefits:
Supervision of Installation:
TowHaul installation supervision ensures that your equipment is correctly positioned, assembled, and installed according to our engineering specifications, giving you the best operational efficiency available. This also reduces the risk of malfunctions throughout the life of the equipment and keeps your operator safe from accidents.
Professionally installed equipment operates more efficiently, minimizing downtime and maximizing productivity, while extending equipment lifespan.
Commissioning Process:
Our TowHaul commissioning process verifies that your equipment operates as intended. It tests to demonstrate individual components’ proper function and ensures integrated subsystems work together effectively.
The commissioning process is critical for our control systems. It guarantees seamless integration and performance and ensures the investment rationale (cost, quality, reliability, safety) is met.
The commissioning process stress tests can resolve communication issues between new equipment components and existing systems, giving you the best return.
A robust planned maintenance program is essential for the optimal performance and longevity of your TowHaul unit. However, even the best maintenance plans can be undermined by operators who lack proper training. Given that your TowHaul unit is a unique piece of equipment on site, it is crucial to ensure that all operators are well-trained and familiar with its specific operational requirements.
To maintain high standards of operation and to extend the lifespan of your equipment, we strongly recommend conducting regular training sessions. Ideally, these should be annual or semi-annual refresher courses led by a factory-trained TowHaul representative. These sessions will help keep your operators’ skills sharp and up-to-date with the latest operational techniques and safety protocols.
By investing in regular operator training, you not only enhance the efficiency and safety of your operations but also protect your investment in TowHaul equipment. Properly trained operators are less likely to make errors that could lead to costly repairs or downtime, ensuring that your equipment remains ready for the road ahead.
Don’t jeopardize your fleet mobility with an out-of-service unit. Every piece of equipment on a mine has a job; your TowHaul is no different. Keep this versatile, priority one machine available so the rest of your fleet stays nimble. Our experienced field service team sets you up for success by preparing a custom planned maintenance schedule for your TowHaul. This ensures that your machine is well maintained from the moment it arrives on site throughout its lifetime.
Nearly every page in your TowHaul parts book lists the serial number in the upper right-hand corner. In addition, there is a serial plate on your Gooseneck as well as on the left side (driver’s side) of your lowboy.
Direct Line: Call our dedicated service line at +1 (406) 388-3424
