Frequently
Asked Questions
Asked Questions
FAQs
Frequently Asked Questions
Ever wonder why the world is flat? Or maybe why Sandlot isn't played in theaters year-round? We may never know, but you can't be sure until you read this page.
How often should the decking be replaced?
For many TowHaul customers, the wood decking on the lowboy lasts for approximately two years. Accelerated damage, such as holes larger than six inches and excessive cracking, requires immediate replacement.
How do I obtain a parts manual?
To obtain an electronic copy of your parts manual, please contact us at suppport@towhaul.com or 1-406-388-3424 and ask for the service team.
Can a dealer in my area source the same parts locally (not through TowHaul)?
No. TowHaul Genuine Parts are only available from the TowHaul factory.
Can I get a copy of your Recommended Spare Parts List?
For a copy of your Recommended Spare Parts List for your specific TowHaul equipment, please contact our parts team at parts@towhaul.com or 1-406-388-3424.
Does my TowHaul have a warranty?
Yes. All assemblies manufactured
by TowHaul/Smith Equipment USA, will be warranted against defects for a period
of 12 months from in-service date (labor not included) or 18 months from time
of shipment from factory, whichever comes first. Other restrictions apply. The
full warranty is available in your quotation or you may contact
sales@towhaul.com
for more information.