Posted on:
February 5, 2020
Ordering a TowHaul
Here's what to expect when you order a TowHaul.
When you buy a TowHaul, you
buy a piece of production equipment, a mine site workhorse, that is custom
designed and built to perform. In this post, we walk you through the steps of
ordering your TowHaul so that you have a clear picture of what to expect along
the way.
What
are you hauling?
At TowHaul, we aren’t just
selling you a machine. We are serving as consultants to find a solution for
your particular mobility needs, to design a unit that will allow you to move
equipment more efficiently and increase productivity on your mine site.
During our first phone call,
we will ask a number of questions. What do you want to haul? What does your
truck fleet look like? What kind of excavators do you want to haul? What kind
of dozers?
We also discuss possibilities
you may not have considered. Do you need to move an excavator? Have you thought
about the TowHaul Gooseneck and its potential to recover a truck when it breaks
down? With the Towing Conversion Package, you could recover it quickly and
bring it in for needed repairs instead of fixing it in the field.
We also encourage you to
think not just about your needs today but your anticipated needs five years
from now. Because you can get a lot of years out of your TowHaul, we want to
make sure it is still a versatile piece of production equipment on your mine
site in five years, 10 years, even 20 years down the road.
Where
is it going?
After gaining a thorough
understanding of the jobs you need it to do, we want to know about where it’s
headed.
From the Arctic to Australia,
we have engineered TowHaul units for all conditions and all climates. We designed
an Arctic Package for our trailers with certain components created from steel
designed to withstand the most brutal cold. For the Alberta oil sands, we engineered
a trailer with more ground clearance that is specifically designed for the soft
ground conditions.
While not all locations are
that extreme, we do take into consideration the specific needs of each mine
site to make sure you are getting the most out of your TowHaul. We will talk to
you about road grades, corners, climate, the size of your truck fleet and more.
After decades of working with
mines around the world, our team of experts has seen a wide range of
conditions. They will gather as much information as they need to get you the
machine you need.
Pre-Sales
Engineers
If more information is needed
or you request additional support at this stage, a pre-sales engineer will
visit your site. During the visit, our engineer will assess your fleet, prime
mover, environmental conditions and goals for your machine. Collaboration with
our engineers at this stage provides an added level of knowledge when we move
into the design phase.
Let’s
get hauling
Once we have a clear picture
of your conditions and needs, we will put together a quote. Once we receive
your order, we get started designing and building a custom machine that will be
a valued piece of production on your mine site with the potential to adapt to
your changing needs and continue serving your team for years into the future.
Customers are welcome to
visit the factory at any time. This is a great time to get to know each other
and show you around our family-owned business and our home in Montana. You can
see TowHaul equipment as it’s being built and see why we have chosen Belgrade,
Montana to be our headquarters.
After your TowHaul is
complete, it is shipped to your mine. Our unique modular design makes it easy
to get our machines where they need to go.
When you buy a TowHaul, you
become part of the TowHaul family. We can’t wait to get to know you!